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To help you, or
other people you know, save money on your heating bills and
learn more about the Home Heat Helpline there are a number
of fact sheets available which can be downloaded by clicking
the links below
The Home Heat Helpline
welcomes calls from concerned third parties calling on behalf
of a client, relative or friend.
So if you are a health or social worker or carer, housing representative,
Citizens Advice Bureau advisor, or other voluntary sector organisations
representative, then give us a call and find out how the Home
Heat Helpline can help.
Who is elligible?
Those who because of their age, health or financial situation are unable to ensure their own welfare or the welfare of a member of their household. Customers may qualify for extra help if they are:
- Of pensionable age
- Disabled
- Families with young children on low incomes
- Living with long term health conditions
- Living on benefits
What are the eligibility criteria?
Eligibility criteria vary for each supplier. The most common eligibility criteria are based on benefits including:
- Pension Credit
- Income support
- Housing benefit
- Council tax benefit
- DLA (Disability Living Allowance)
- Child tax credit (earning less than £14,600)
A dripping hot water tap wastes energy
and in one week wastes enough hot water to fill half a
bath, so fix leaking taps and make sure they're fully
turned off. |
The Helpline is staffed by trained advisors who can carry out
a preliminary assessment of callers’ benefit entitlement.
They are also linked to each energy suppliers' priority care
team.
The Helpline advisers also have access to community-based organisations.
These organisations provide social welfare support on a number
of matters including housing, health and finance.
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