The Home Heat Helpline
has 35 specially trained people – many of whom are ex-nurses
and social workers – ready to take your call. If you’re
worried about paying your fuel bill then help is at hand.
 “I’ve
been able to help hundreds of people with paying their fuel
bills, by letting them know how can they can access a range
of grants and find a payment scheme that suits their needs." Home
Heat Helpline Advisor
Replace boilers over 15 years old with a new energy
efficient one. High efficiency condensing boilers
are the most energy efficient and can save up to a third
of your annual heating bills. |
We’ll help you find out if you’re
entitled to:
The following services are available from all major energy suppliers to help vulnerable customers:
- The Priority Service Register which provides extra services for people who are elderly or disabled including bills in large text or Braille, security passwords and an annual gas safety check
- Grants for free home insulation
- Flexible payment options for customers in fuel debt
- Benefits entitlement checks
- A disconnection safety net which means that vulnerable customers will not be cut off even if they are unable to pay their bill
Some suppliers also offer the following services:
- Special discounted tariffs or winter rebates for vulnerable customers
- Trust funds to support individuals and community projects in tackling fuel debt
- One to one support with managing bills
We can also give you tips on keeping warm and using less energy
in your home.
Fed up of being passed from pillar to post? The Home Heat Helpline
can also connect you to the right person at your energy supplier
to help with any queries you have about bill payments and
benefit entitlements.
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